Refund & Returns Policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must:
- be unused
- be in original condition
- be in original packaging
- include proof of purchase or invoice
Custom-made, special-order, clearance, or cut-to-size products may not be eligible for return unless faulty or supplied incorrectly.
Faulty or Damaged Goods
If goods arrive damaged, faulty, or incorrect, please contact us within 7 days of delivery at:
Please include:
- order number
- photos of the issue
- description of the problem
We will assess the issue and arrange replacement, repair, or refund where applicable under Australian Consumer Law.
Non-Returnable Items
The following items are generally non-returnable:
- custom fabricated products
- cut materials
- special-order items
- clearance stock
- used or damaged products not caused by our error
Refunds
Once returned goods are received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed to the original payment method within several business days.
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless:
- the item is faulty
- the wrong product was supplied
- the item was damaged during delivery
Returns should be sent to:
Hercules Plastics
14 Kenoma Place
Arndell Park NSW 2148
Australia
Trade Account Terms
Approved trade account customers are eligible for 30-day payment terms from invoice date.
Trade accounts must:
- complete an approved account application
- comply with agreed credit limits
- pay invoices within 30 days
Late payments may result in:
- suspension of account privileges
- withholding of future deliveries
- debt recovery action where necessary
Retention of Title (Ownership of Goods)
All goods supplied by Hercules Plastics remain the property of Hercules Plastics until payment has been received in full and cleared funds for all amounts owing in relation to those goods.
Until full payment is made, the customer:
- holds the goods as bailee only
- must store the goods separately and clearly identify them as the property of Hercules Plastics where practicable
- must not sell, dispose of, or encumber the goods except in the ordinary course of business
Risk in the goods passes to the customer upon delivery; however, ownership remains with Hercules Plastics until payment is received in full.
If payment is not made by the due date, Hercules Plastics reserves the right to:
- enter premises (where lawful) to repossess the goods
- recover the goods without liability for any damage caused during lawful repossession
Australian Consumer Law
Nothing in this policy excludes rights available under the Australian Consumer Law.
Customers are entitled to replacements or refunds for major failures and compensation for other reasonably foreseeable loss or damage.
Contact Us
For any returns or account enquiries, please contact: